Welcome to Bali Sands. By accessing or purchasing from our website, store, or associated services, you agree to the following Terms & Conditions. Please read them carefully before placing an order.

1. Products

• Many of our products are handmade using natural materials. Variations in size, colour, and design are normal and add to their uniqueness.

• Product images are provided for reference only and may differ from items available in-store.

• Stock levels may change without notice.

2. Pricing & Payment

• All prices are listed in Australian dollars (AUD) unless otherwise stated.

• Bali Sands reserves the right to update prices at any time.

• Payment must be received in full before products are collected or delivered.

3. Orders & Availability

• Orders are subject to product availability.

• If an item is unavailable, we may offer an alternative product or a refund.

• Minimum order requirements may apply for wholesale or bulk purchases.

4. Delivery & Collection

• Delivery is available within specified areas. Fees may apply.

• Delivery times are estimates only; delays may occur due to external factors.

• Risk and responsibility for goods pass to the customer once delivery or collection is completed.

• Customers must provide accurate delivery details and ensure access on the agreed date.

5. Returns & Exchanges

• Returns are accepted within 7 days for faulty or damaged goods in line with Australian Consumer Law.

• Change-of-mind returns are at Bali Sands’ discretion and may be subject to a restocking fee.

• Products must be returned in original condition, with proof of purchase.

6. Warranty

• No warranty is given for natural wear and tear, damage from misuse, or improper care.

• Some outdoor products may weather naturally over time; this is not considered a fault.

7. Intellectual Property

• All content on the Bali Sands website, including text, images, and logos, is the property of Bali Sands and cannot be used without permission.

8. Limitation of Liability

• Bali Sands is not liable for indirect, incidental, or consequential damages resulting from the use of our products or services.

9. Privacy

• Customer information is handled in accordance with our Privacy Policy.

• Personal data is collected only for the purpose of fulfilling orders and providing services.

10. Governing Law

• These Terms & Conditions are governed by the laws of Western Australia, Australia.